Mitsu.in Has Sent an Update to Their Customers

It’s clearly unfortunate on what the .IN registrants are going through due to Mitsu.in registar license termination by INRegistry. If you are new to this topic and want to catch-up , please read the earlier published updates on this unfortunate issue @ Mitsu.in Termination

Mitsu.in CEO Mr Sanjeev Goyal has sent the below quoted email to their registrants on 14th March 2018. Sorry for the delay in publishing.

I always care for my customers and what all other says does not matter for me ? what you say is important for me because you place your trust on us and it is our duty to keep your trust.

Please find some important details below as I came to know that some peoples are distributing false info on some whatsapp group about our recent actions in control panel, It is always better to ask us first before you reach on any conclusion . Please note that some of the group members are spreading rumors for their own benefits either they are sponsored by rival registrars or some other have  their own business interest, These people see this issue as business opportunity but they are not knowing that fire is already started below their feet, These peoples are responsible for decline of .IN and putting your investment at danger, You should identify such people and boot them out.

We also observe that majority who bark on these groups are not even have single domain name registrations with Mitsu and even does not have guts to face us so without being us on any group what is the sense of looking at only one side , very soon majority of them will face actions, .IN registry already got two adverse decisions against them – one at Mumbai High Court and other  one at Delhi High Court and it is just matter of few more days everything will come out, .In registry is delaying the issue purposely which clearly shows that who is correct ? , If registry is with registrant then why they are asking for long dates at court ?, We are just waiting for process to start we will place  hundreds of pages of evidences before the panel and we will make sure that every affair got investigated and everyone who conspired will get proper treatment,  It is just matter of time and to understand you all, here is the details we are sending to our customers who enquire with us, please let me know where I am wrong in this   :

IMPORTANT INSTRUCTIONS PLEASE READ CAREFULLY – WHY SOME OF YOUR .IN DOMAIN NAMES ARE SHOWN AS SUSPENDED OR NOT RENEWED OR RENEWAL FAILED EMAIL GOT FROM MITSU ?. This issue is with certain .IN domain names only.

Some of the .IN/.CO.IN or .Bharat Domain name(s) which you can see as suspended  in our control panel are those domain name(s) which is locked at registry level (some of the names you can see suspended even before the expiry) and on these domain names you cannot do any action including renewal / change of Nameserver / any contact modifications or Transfer etc. from our control panel . These names are locked by the order of Mumbai High Court after registry moved these names in their account without informing us. We have taken care that our registrant get minimal suffering and we are not deleting our DNS zones right now but may delete the same in future. We try our best to support registrant but .IN registry is doing its all efforts where our registrant does not get support.

Please also note that currently  this suspension will not effect resolution of your domain name which mean domain name website and emails will work as it was working previously, As even after the expiry  your domain name will work fine but make sure that your hosting should remain active , as you are not able to change the Nameserver  on these names due to lock on domain names so currently you donot have any liberty to change your hosting, If your domain name (s) are using our  Free DNS / Free emails / Free forwarding services and you paid for renewal then we will not delete your order from the system and same will resolve normally. In case if you are using our FREE DNS then you have liberty to change your hosting  /Email service providers pointing.

Initially we were accepting the renewal amount from customers on  some of the  domain names because  these names are either using our Free DNS / Free emails / Free forwarding services or in some cases  domain names was part of bundled offering with Webhosting/SSL/Business Email so if we delete or suspend those names then all services will stop. ( If our system donot find any renewal action on these names then our system will  delete these names on pre-setted deletion cycle from control panel and DNS zone attached to domain name too get deleted) ,  so for the sake of registrant we accepted the renewal payment  , but.IN registry donot want registrant to get support and creating all sort of trouble for them with sole intention to defame Mitsu. So we decided to suspend those domain names which is currently under registry lock. If we delete the DNS zone then there will be a huge outrage and lot of names will stop working which will create a issue for registry.

We hope that these names are unlocked soon and you are able to manage them as you do it before. Or if you made any payment for renewal of any of locked domain names and you want refund then we can process the same and delete the domain name on expiry from our system, please note that domain name  will not be deleted from registry. If you are using our Free DNS / Free emails / Free forwarding services etc. then sites will stop working after deletion from our system. Rest assured your domain names are still safe and secure at registry. If you asked for refund and request processed then we will  delete the expired domain names  from our system, in that case you need to keep watch on the name and  whenever domain names are unlocked by the registry,  you need to proceed according to outcome of legal process at that time. Currently we failed all RENEWAL actions placed on these LOCKED names and payment if any made by you is placed in your Mitsu account so we can use this payment to renew the domain names as soon as they are unlocked. 

For further details you may contact .IN registry at [email protected] or call them on their support line “+91-11-4820-2011” or take further contact details from www.registry.in ,  Currently domain name is in NIXI Holding account so they are the responsible person to satisfy all your queries. It is their duty to give proper details to registrant and update them with proper resolutions instead of providing resolutions to selected few. 

We also observe that .IN Registry is changing Nameserver or allowed transfers of domain names inspite of court orders to some selective registrant of their choice, which is according to us completely a illegal move and needs a explanation from registry.
In some cases they asked for KYC documents from registrant for change of the details of domain names but  in some cases registry changed the  nameservers or allowed transfers to go through and  others registrant are just kept in abeyance even after submitting KYC documents. So it is registry’s choice to allow your request or not ?

Why this bias with registrant ? You may ask this to registry ? Or if you require any further details please email us we will happy to provide you further details.